We provide web development services and are committed to delivering high-quality support to our clients. To ensure smooth and efficient service, please review the following support guidelines:

1. Support Availability

• You can submit a support request at any time.
• Our support hours are Monday–Friday, 9:30 AM to 6:30 PM (GMT+6).
• Requests submitted outside business hours will be processed on the next working day.

2. Check Documentation First

• Before submitting a support request, please read the documentation, terms & conditions, and related resources.
• Many common issues can be resolved simply by reviewing the available documentation.

3. Support Request Eligibility

• Your support request may be denied if it is not relevant, outside the scope of support, or does not align with our support policy.
• Custom work, new feature development, and third-party issues are generally not included in standard support.

4. Ticket Auto-Closure

• If you do not respond to your ticket within 5 days after we reply, the ticket will be automatically closed.
• You may open a new ticket if further assistance is needed.

5. Exceptional Cases

• Some complex or exceptional issues may require additional time to resolve.
• We kindly ask for your patience in such situations—we always strive to provide the best possible support.